1. Promoter

1.1. The Winter Raffle 2026 (Raffle) is promoted by East Anglian Air Ambulance (Trading) Limited. Company No: 04066700. Registered Office: Helimed House, Hangar 14, Gambling Close, Norwich Airport, Norwich, Norfolk, NR6 6EG.

1.2. Licensed and regulated by the Gambling Commission under account number: 3319.

1.3. The Raffle is conducted for the benefit of East Anglian Air Ambulance.

2. External Lottery Manager

2.1. The Raffle is administered by Sterling Management Centre Limited, Trading as Sterling Lotteries. Licensed and regulated by the Gambling Commission under account number 3137. Acting as External Lottery Manager (ELM) on behalf of East Anglian Air Ambulance (Trading) Limited.

3. Legal Status

3.1. The Raffle is a large society lottery regulated under the Gambling Act 2005 and is subject to the Licence Conditions and Codes of Practice (LCCP).

4. Eligibility

4.1. Entry is open to residents of Great Britain only (England, Scotland and Wales).

4.2. Entries from Northern Ireland, the Channel Islands, Isle of Man and BFPO addresses will not be accepted in accordance with the Gambling Act 2005.

4.3. Entrants must be aged 18 years or over.

4.4. We may carry out age and identity verification checks. Prizes will not be paid until satisfactory proof of age and eligibility has been provided.

4.5. East Anglian Air Ambulance Annex A holders (also known as Responsible Persons), Employees of the External Lottery Manager and any person directly involved in the administration of the Raffle are not eligible to enter.

5. Entry & Payment

5.1. Tickets cost £1 each.

5.2. The maximum number of tickets per person is 60.

5.3. Payment methods accepted: Debit Card, Cash and Cheque.

5.4. Credit cards are not accepted in accordance with Gambling Commission regulations.

5.5. Only fully paid entries received before the published closing date will be entered into the draw.

5.6. Any entries with unreadable or incomplete information must be verified before entry into the Raffle. Where we can make out a postal address we will write to the entrant to verify the information provided.

5.7. In the event that the entrant cannot be contacted by post to verify their information before the draw date, the respective entries will be gratefully accepted as a donation.

5.8. Any payments received after the closing date will be treated as a donation and will not be entered into the draw.

5.9. No credit is provided.

6. Key Dates

6.1. Entry to the Raffle closes at 23:59 on 01 December 2026

6.2. The Raffle will be drawn on 08 December 2026

6.3. Fast Reply Draw (promotional prize draw, not a lottery)

• 6.3.1. Entries in the Raffle received by midnight on 30 October 2026 will be entered into the Fast Reply draw.
• 6.3.2. Fast Reply Prize: A short break in a Center Parcs three-bedroom Woodland Lodge.
• 6.3.3. Only entries received by the Fast Reply closing date will be eligible for entry in the Fast Reply Draw.

7. Raffle Prizes

7.1. The prizes for the Raffle are:

7.2. 1st Prize: £5,000 cash

7.3. 2nd Prize: £1,000 cash

7.4. 3rd Prize: £200 cash

7.5. 200 Runner-Up Prizes: £10 each

7.6. Prizes are non-transferable and no cash alternatives will be offered.

7.7. Winners of the top three prizes will be notified in writing

7.8. Runner-up prize winners will be notified by email or SMS

7.9. The top three winners may also be contacted by telephone

7.10. Winning numbers will be published at www.eaaa.org.uk within 14 days of the draw

7.11. If a winner cannot be contacted within 30 days, we reserve the right to re-award the prize.

8. Center Parcs – Additional Terms

8.1. This break can be taken during a three-night weekend (Friday to Monday) or four-nights midweek (Monday to Friday) at any of the five UK Center Parcs villages (excluding school and public holidays).

8.2. This break must be taken before April 2027.

8.3. This break must be booked through Center Parcs directly, contact details will be provided to the winner.

9. Substitution of Prizes

9.1. In the event that any advertised prize becomes unavailable for reasons beyond our control, we reserve the right to substitute it with a prize of equal or greater value.

10. Draw Process

10.1. The draw will be conducted using a secure and random selection process under the supervision of the promoter and/or the External Lottery Manager.

10.2. The result of the draw is final.

11. Customer Funds Protection

11.1. We are required by our licence to inform customers about what happens to customer funds which we hold, and the extent to which these funds are protected in the event of insolvency. The Gambling Commission provides further information on our licence conditions detailing what we need to tell customers about their funds.

11.2. Customer funds are held in a bank account within the parent charity, East Anglian Air Ambulance, which is separate from the trading subsidiary. The Trustees of the charity have deemed this bank account as ring-fenced, and the funds are therefore not included in the working capital of the charity. This means that steps have been taken to protect customer funds but there is no absolute guarantee that all funds would be repaid in the event of insolvency. This meets the Gambling Commission's requirements for the segregation of customer funds at the level: medium protection.

11.3. For more information, please see the customer funds insolvency ratings system on the Gambling Commission’s website.

12. Lost, Delayed or Incomplete Entries

12.1. We are not responsible for:

• 12.1.1. Entries lost, delayed, damaged or misdirected in the post
• 12.1.2. Technical failures of any kind, including hardware, software, network or website issues
• 12.1.3. Incomplete or illegible entries
• 12.1.4. System errors or interruptions beyond our reasonable control
• 12.1.5. Proof of posting does not constitute proof of receipt.

13. Responsible Persons

13.1. The Responsible Persons of the Raffle, for the purposes of the Gambling Act 2005, are C McGeown and C Soards of East Anglian Air Ambulance.

14. Responsible Gambling

14.1. Gambling should be entertaining and not seen as a way of making money, if you are concerned about your gambling, or the gambling of a friend or family member, please contact the GamCare Helpline: 0808 8020 133 or visit www.gamcare.org.uk

14.2. You may request to self-exclude from future raffles or stop receiving gambling marketing by contacting us on 03450 669 999.

15. Advertising & Marketing

15.1. All advertising and promotional material relating to the Raffle will be carried out in a socially responsible manner and in accordance with the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code) and other applicable advertising regulations.

15.2. We reserve the right to use winners’ names for promotional purposes. These will always be redacted e.g. Mrs S from Norfolk.

16. Complaints Procedure

16.1. Complaints should be directed to the Head of Individual Giving and Supporter Engagement:

• 16.1.1. By post - East Anglian Air Ambulance (Trading) Ltd, Helimed House, Hangar 14, Gambling Close, Norwich Airport, Norwich, NR6 6EG
• 16.1.2. By email: info@eaaa.org.uk
• 16.1.3. By telephone: 03450 669 999

16.2. We will acknowledge complaints within 7 working days and respond fully within a further 10 working days.

16.3. We maintain records of complaints and disputes and will make these available to the Gambling Commission upon request.

16.4. If a dispute cannot be resolved internally, it will be referred to an Alternative Dispute Resolution (ADR) entity approved or recognised by the Gambling Commission. IBAS (Independent Betting Adjudication Service) www.ibas-uk.co.uk

16.5. The Gambling Commission does not adjudicate on individual complaints.

17. Amendments

17.1. We reserve the right to amend these rules where necessary for legal, regulatory or operational reasons. Any material changes will not affect entries already purchased and will be published on our website before taking effect.